Warranty

Applica Water Products, LLC. warrants the CLEAR2O products against defects that are due to faulty material or workmanship for a limited ninety day period after the original date of consumer purchase or receipt as a gift when used strictly in accordance with instructions described in the owners manual and/or packaging.

This warranty does not include damage to the product resulting from accident or misuse. If the product should become defective within the warranty period, we will repair it or elect to replace it free of charge. This warranty gives you specific legal rights which vary from state to state or province to province. Returns and refunds will not be accepted nor processed after 90 days from the date of purchase. No Exceptions.

CLEAR2O 90 day-limited warranty policy requires the buyer to report any issues by inspecting and testing their CLEAR2O product within 7 days of delivery to ensure a quick and easy return process. All returns must be accompanied with a RMA # (Return Merchandise Authorization Number). The customer must use the same email / address and be the original buyer that was provided when the order was placed with CLEAR2O at the time of the purchase. Once an order has been paid and shipped, a refund cannot be processed. The package must be delivered to the buyer who will ship it back to CLEAR2O at their expense. Once the package is received and inspected a refund will be issued. Contact the customer service department at support@clear2o.com to request RMA #. Returned product must be in their original packaging, with all included parts and manual. Any return of funds will go back to the original source of payment. If refund is issued, it can take up to 7 business days before your credit card and/or bank card reflects the funds.

Important: ALL RETURN SHIPPING IS AT THE CUSTOMER EXPENSE AND CUSTOMER IS REPONSIBLE FOR THE TRACKING AND SAFE DELIVERY OF THE RETURNED PACKAGE. ALL CLAIMS REQUIRE THE PRODUCT(S) TO BE PHYSICALLY RETURNED FOR PROPER EVALUTATION WITH AN APPROVED RMA #.

CLEAR2O reserves the sole right to determine if the customer meets the requirements of any warranty, return, exchange, damage, final sale and/or refund policy. All return claim correspondences be sent to the email support@clear2o.com. This way there is a traceable record that keeps all parties abreast of the claim situation and status.

For questions regarding warranty, exchange process and to receive an RMA # (RETURN MERCHANDISE AUTHORIZATION) contact our Customer Service Assistance via e-mail at support@clear2o.com.

Our products are intended for household use only, not for commercial or industrial use.
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