FREQUENTLY ASKED QUESTIONS

Clear2O® Advanced Water Filtration Pitcher - CWS100 

How many glasses of water does the pitcher hold?
The Clear2O® filter water pitcher holds 9, 8-oz. glasses of clean drinking water.

Which filter model do I buy for my Clear2O® pitcher?
Clear2O® replacement water filter model CWF501 (single pack) and CWF503 (3 pack) reducing over 200 contaminants.  

How long does it take to fill the pitcher?

The Clear2O® pitcher fills under a minute, faster than most pitchers in the market. 

What method of filtration is used with the CWS100?
Our pitcher (CWS100) uses the faucet pressure to pass through the one micron solid carbon block filter reducing over 200 contaminants in under one minute. This pitcher requires a faucet aerator installation.  Recommended for standard faucet only, not kitchen spray faucets.  The pitcher includes a Clear2O® Faucet Adapter kit that is supplied with two different types of aerator adapters.  The adapter has a dual thread design with female 55/64"-27 and male 15/16"-27 threads. If your faucet does not have these types of connections then you may want to consider installing the adapter on another faucet within the house. Many customers are willing to install the unit in a utility or bathroom sink and use the Clear2O® Quick Connect Hose Extender to fill the pitcher using a faucet with a shallow sink in order to continue to enjoy the clean great tasting water.
Does the pitcher include a filter?
Yes, our pitchers include a filter to get you started the moment you receive the product.
Can the pitcher filter untreated water?
You should never use anything other than municipally treated or private well potable water with the Clear2O® water filtration system for clean, safe drinking water.

What contaminants does the pitcher filter water reduce?

The Clear2O® Advanced water filter pitcher has been tested to reduce over 200 contaminants including asbestos, cadmium, cysts, lead, mercury, turbidity, VOCs, heavy metals, herbicides, pesticides, pharmaceuticals, industrial wastes, PFOA's (Perfluorooctanoic Acids) and more.  

Do I have to use the aerator sink attachments provided with the Clear2O® filter water pitcher?
Yes, please visit our troubleshooting guide for additional installation directions.

How do you remove the pitcher lid to clean your pitcher?

Carefully lift up the hose and pull gently while holding handle. To remove the lid assembly, use your index finger, lift the filter lid to open. Grasp the top bar on the filter and pull it straight up to disengage the lid assembly from the pitcher.
How often do I change the filter?
Filter needs to be replaced once 50 gallons have been reached and/or the filter indicator is red.  It's necessary to change your filter regularly to maintain optimum performance. Users with hard water should increase frequency of filter changes.
Should I be concerned with my Clear2O® pitcher, there are black specks in my the water reservoir what should I do? 
Seeing carbon particles in the pitcher after several weeks of use is not a problem. The particles are also not an indication that it is time to change your filter. You should change it every 2 months or every 50 gallons, whichever comes first. Sometimes smaller particles become loose and may be seem at the bottom of the filter. This is not a problem. However since the particles are unsightly, you may want to remove the filter and rinse in cold water.

What is the minimum/maximum temperature of the water that I can use with the pitcher?
There is no minimum water temperature, the maximum water temperature that should be used with the Clear2O® filter water pitcher is 85°F (29° C).  NEVER use hot water (above 85°F (29° C).  

Is Clear2O® filter water pitcher made out of recyclable plastic material?

Yes, the Clear2O® pitcher is BPA Free and recyclable. It is made of ABS and AS plastic. For responsible recycling, please visit www.recyclenation.com.

Is the pitcher dishwasher-safe?

No. The water filtration system including the pitcher, lid, and filter reservoir should be cleaned periodically by hand. For best results cleaning the pitcher lid, dilute a teaspoon of vinegar in a cup of water. Soak a soft sponge in the vinegar solution and wipe clean.

Can I refrigerate the pitcher?

Yes.

Can I use a spray faucet with this pitcher?
This product is NOT recommended to be used with a spray faucet.  It directly fills from your tap, using the force of the water flow to fill faster than the filters that just have the water drip through the filter.  

What is the intelligent-filter indicator?

The intelligent-filter indicator measures the amount of water used, so you'll always know when it's time for a replacement water filter.

How does the green/yellow/red intelligent-filter indicator operate?

Clear2O Advanced water filters 50 gallons of water consumption. The filter indicator will stay green for 40 gallons of water, changes to yellow for 10 more gallons of water. When it changes to red, it's time to replace the filter. The filter indicator resets to green each time a filter is locked into the pitcher, so don't unlock the filter unnecessarily because this will reset the filter meter.

Do I need to clean the unit after replacing the filter?
You should fill and discard the first 3 pitchers of water to flush the filter and purge the air.

Does the filter need to be soaked prior to using the pitcher?

No soaking is required. ​

What is the difference between model CWF100 and CWF500?
The model CWF500 series is the new and improved model that reduces over 200 contaminants.  The CWF100 is no longer in production.
CLEAR2O® GRAVITY WATER FILTER PITCHER - GRP200

Does the Clear2O® Gravity Water Filter Pitcher require a faucet installation?
No, installation is required.  The Clear2O® Gravity Water Filter Pitcher is design with a wide pour through lid.
How often do I change the filter?
The TRUE LIFE™ Filter Indicator alerts 60 gallons have been reached.
How many glasses of water does the pitcher hold?
The BPA free pitcher has 48 oz. capacity, 6 Glasses
What is the filtration level for the Gravity Water Filter Pitcher?
The Clear2O® Gravity filters at less than one micron filtration level.
How long does it take to fill the Gravity pitcher?
The Gravity pitcher fills in about 3 minutes.
Does the Gravity pitcher fit in the refrigerator door?
The Gravity pitcher space saving design fits in most refrigerator doors.
Why has the water flow slow down in my pitcher?
The most common reason for a slow down in water flow is because of the filter capturing particulates and contaminants reducing the flow rate.
My water taste good, does this mean it's safe to drink?

Even if the taste and odor of your water is good.  It's recommended to find out whether there are other contaminants in your municipality's water that need to be filtered out. Your local water supplier’s Consumer Confidence Report (CCR) will state the levels of contaminants—such as heavy metals, pesticides, and microbes—that are present many which are tasteless.

CLEAR2O® COUNTERTOP WATER FILTRATION SYSTEM - CCT2000

What is the filtration level for Countertop System?

The Clear2O® Countertop Water Filtration System has a solid carbon block filtering at one micron level.

Does the Countertop Water Filtration System require a faucet installation?

Yes, it includes a faucet adapter kit to get you started the moment you receive the product. It is not recommended for spray faucets.

Does it require tools to install?

No tools required.  It is quick and easy to install.

Can you change the water flow between filter and unfiltered water?

Yes, the diverter switches between filtered and unfiltered water.

How do I remove the plastic filter housing?

Unscrew the housing to replace filter.  If the filter housing is difficult to remove, this may be a result of over tightening.  It is recommended to apply a small amount of silicone lubricant to the threads and tighten snugly.

How long should the Countertop Water Filtration System filter last?

The actual capacity of the filtration may vary depending on the water quality. This may be due to the volume of contaminants or sediments present in the water supply. For optimal performance, replace your filter when flow rate diminishes and/or notice a taste or odor re-occurrence.

What is the size of the Countertop Water Filtration System?

The dimensions are  12" H x 6" W x 4"D.

Will hot water damage the filter?

Yes, filter is only to be used with cold portable water.

CLEAR2O® RV & MARINE INLINE WATER FILTER - CRV2006

What is method of filtration used in Clear2O® RV & Marine Inline Water Filter?

The Clear2O® RV & Marine Inline Water filters the water at the one micron level with it's proprietary formula solid carbon block.  Many of the competitors in the market filter use granular carbon filtering at the 20-100 micron level.

Will this RV inline water filter eliminate sulfur / rotten egg smell?

Yes, the term “sulfur water” typically refers to water that has a rotten-egg odor that is caused by hydrogen sulfide. The Clear2O® RV & Marine Inline Water Filter will eliminate the sulfur odors.

How is the RV filter installed?

On the outside, either at the source for your water or where the hose connects to the camper.

Will this filter eliminate cloudy water?

Yes, it will remove cloudy water.

Do I need a RV Inline Water filter for my RV?

A few things to consider, the water you add and use from a different source every time you take the RV camping. Also consider that some water remains in the RV water lines and in the fresh water holding tank, even after you drain it. This water could potentially sit for few months at a time between RV trips and during storage.  This will probably convenience you a water filter is always needed when RVing. It good peace of mind the water you drink, cook with and shower with is safe to use.

CREATING / CHANGING ACCOUNT INFORMATION

How do I change my email address and my account information?
 
Go to clear2o.com and go to the "YOUR ACCOUNT" page.
-You will need to log in Email address and password required.
- If you have changed your password then you will need to select "Forgot Your Password?" to reset the password which will be emailed to you directly.
-Once logged in then Click on YOUR ACCOUNT, Click Edit Your Address Book, Click On Icon to Edit account.
- "Change" next to the Billing or Shipping Address to update those or they can add additional ones by using the appropriate link.
-To update the credit card on file, this is located within the Change button for the Primary Billing Address.
-To cancel auto-ships they simply press the "Stop Future Billing" button under the Auto-Ship section.

Shipping Cost

What is my shipping cost ?
To calculate the shipping and handling cost visit www.clear2o.com. Click on the product you wish to purchase and add it to your shopping cart. You may elect to continue shopping to add other items or click on "Get Estimate". Enter you Country, City, State and Postal Code and Click again on "Get Estimate".

Warranty

What is the warranty on the Clear2O® water filtration products?
Keep a record of the purchase receipt and/or installation receipt.  This product has a 90-day Limited Warranty (which applies only in the United States and Canada) when strictly used in accordance with instructions to filter municipally treated/private well, potable tap water.
Returns
You may return any product for a full refund or exchange within 90 days of purchase if you are not completely satisfied. All items must be returned in their original condition, with the original packaging, manuals and accessories.  We will not accept or refund any item that have been damaged, used or do not contain all original parts and protective seals.  We will not issue any refunds on products that were damaged during installations.

Cost of return shipping is the responsibility of the customer unless shipped in error.  Shipping and handling costs are not refundable.

Do I Need a Return Merchandising Authorization (RMA) form?
Yes, send an e-mail with your contact information and a copy of your receipt to support@clear2O.com to request a RMA form.

RETURNING PACKAGING

Make sure you're returning your item(s) with the packaging in original, intact condition. Please don't return any item(s) with packaging you wouldn't want to receive yourself.
  • Returned items must be enclosed in their original packaging and owner's manual. This includes all boxes, plastic containers, plastic bags, and equivalent protective packaging.
  • Items sold in vacuum sealed packaging cannot be returned if they are opened. If non-resalable packaging is not intact, the item is no longer in "new condition".
  • Original packaging that has been torn open or damaged cannot be accepted. These items are no longer in new condition.
  • Original packaging also includes all labels, instruction manuals, stickers, etc.
  • Please pack your returns securely enough to prevent damage in transit.
  • Include instructed information in your return.

Filter Contaminant Removal / Water Quality Testing

What contaminants does the Clear2O® filter remove?
Please visit the Performance Data Sheet page. 

What should I do if I want my household water tested?
From the CDC (Center and Disease Control and Prevention) website: www.cdc.gov/healthywater/drinking/public/drinking-water-faq.html

The United States has one of the safest public water supplies in the world. However, if you are concerned about contaminants in your home’s water system, contact your state drinking water certification officer to obtain a list of certified laboratories in your state. Depending on how many contaminants you wish to test for, a water test can cost from $15 to hundreds of dollars.

If you want to view your drinking water quality reports online: From the EPA (Environmental Protection Agency) website please visit: 
cfpub.epa.gov/safewater/ccr/index.cfm
 
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