FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Note: If you do not see the answer to your question, please contact our customer service department at support@clear2o.com. A representative will be happy to assist you. Please allow 24 hours to receive a response.
- CLEAR2O Advanced Water Filtration Pitcher - CWS100
- CLEAR2O Gravity Water Filter Pitcher - GRP200
- CLEAR2O Countertop Water Filtration System - CCT2000
- CLEAR2O RV & Inline Water Filter - CRV2006
- CLEAR2O RV & Inline Water Filter - CRV1005
- CLEAR2O DirtGUARD Sediment Pre-Filter - CPF1000
- CLEAR2O PERSONAL DUAL WATER FILTERATION SYSTEM - PWF850
- CLEAR2O TANKFRESH WATER TREATMENT PRODUCTS
- Creating / Changing Account Information
- Shipping Cost
- Returns
- Warranty
CLEAR2O® ADVANCED WATER FILTRATION PITCHER - CWS100
What method of filtration is used with the CWS100?
Our requires a faucet aerator installing using the water faucet pressure to push through the one-micron solid carbon block filter reducing over 200 contaminants and eliminating bad taste and odors in under one minute. Not recommended for kitchen spray faucet. The pitcher includes a replacement filter and a faucet adapter kit that is supplied with three different types of aerator adapters. The adapter has a dual thread design with female 55/64"-27 and male 15/16"-27 threads. If your faucet does not have these types of connections then you may want to consider installing the adapter on another faucet within the house. Some customers install the unit in a utility or bathroom sink and use the Clear2O® Quick Connect Hose Extender to fill the pitcher using a faucet with a shallow sink in order to continue to enjoy the clean great tasting water.
How many glasses of water does the pitcher hold?
The Clear2O water pitcher holds 9, 8-oz. glasses of clean drinking water.
Which filter model do I buy for my Clear2O® pitcher?
Clear2O replacement water filter model CWF501 (single pack) and CWF503 (3 pack) reducing over 200 contaminants.
How long does it take to fill the pitcher?
The Clear2O pitcher fills under a minute, faster than most pitchers in the market.
Does the pitcher include a filter?
Yes, our pitchers include a filter to get you started the moment you receive the product.
Can the pitcher filter untreated water?
You should never use anything other than municipally treated or private well potable water with the Clear2O® water filtration system for clean, safe drinking water.
What contaminants does the pitcher filter water reduce?
The Clear2O® Advanced water filter pitcher has been tested to reduce over 200 contaminants including asbestos, cadmium, cysts, lead, mercury, turbidity, VOCs, heavy metals, herbicides, pesticides, pharmaceuticals, industrial wastes, PFOA's (Perfluorooctanoic Acids) and more.
Do I have to use the aerator sink attachments provided with the Clear2O® filter water pitcher?
Yes, please visit our troubleshooting guide for additional installation directions.
How do you remove the pitcher lid to clean your pitcher?
Carefully lift up the hose and pull gently while holding handle. To remove the lid assembly, use your index finger, lift the filter lid to open. Grasp the top bar on the filter and pull it straight up to disengage the lid assembly from the pitcher.
How often do I change the filter?
Filter needs to be replaced once 50 gallons have been reached and/or the filter indicator is red. It's necessary to change your filter regularly to maintain optimum performance. Users with hard water should increase frequency of filter changes.
Should I be concerned with my Clear2O® pitcher, there are black specks in the water reservoir what should I do?
Seeing carbon particles in the pitcher after several weeks of use is not a problem. The particles are also not an indication that it is time to change your filter. You should change it every 2 months or every 50 gallons, whichever comes first. Sometimes smaller particles become loose and may be seem at the bottom of the filter. This is not a problem.
What is the minimum/maximum temperature of the water that I can use with the pitcher?
There is no minimum water temperature, the maximum water temperature that should be used with the Clear2O filter water pitcher is 85°F (29° C). NEVER use hot water (above 85°F (29° C).
Is Clear2O® filter water pitcher made out of recyclable plastic material?
Yes, the Clear2O pitcher is BPA Free and recyclable. It is made of ABS and AS plastic. For responsible recycling, please visit recyclenation.com.
Is the pitcher dishwasher-safe?
No. The water filtration system including the pitcher, lid, and filter reservoir should be cleaned periodically by hand. For best results cleaning the pitcher lid, dilute a teaspoon of vinegar in a cup of water. Soak a soft sponge in the vinegar solution and wipe clean.
Can I refrigerate the pitcher?
Yes.
What is the intelligent-filter indicator?
The intelligent-filter indicator measures the amount of water used, so you'll always know when it's time for a replacement water filter.
How does the green/yellow/red intelligent-filter indicator operate?
Clear2O Advanced water filters 50 gallons of water consumption. The filter indicator will stay green for 40 gallons of water, changes to yellow for 10 more gallons of water. When it changes to red, it's time to replace the filter. The filter indicator resets to green each time a filter is locked into the pitcher, so don't unlock the filter unnecessarily because this will reset the filter meter.
Do I need to clean the unit after replacing the filter?
You should fill and discard the first 3 pitchers of water to flush the filter and purge the air.
Does the filter need to be soaked prior to using the pitcher?
No soaking is required.
What is the difference between model CWF100 and CWF500?
The model CWF500 series is the new and improved model that reduces over 200 contaminants. The CWF100 is no longer in production.
CLEAR2O® GRAVITY WATER FILTER PITCHER - GRP200
Does the Clear2O® Gravity Water Filter Pitcher require a faucet installation?
No, installation is required. The Clear2O Gravity Water Filter Pitcher is design with a wide pour through lid.
How often do I change the filter?
The TRUE LIFE™ Filter Indicator alerts 60 gallons have been reached.
How many glasses of water does the pitcher hold?
The BPA free pitcher has 48 oz. capacity, 6 Glasses
What is the filtration level for the Gravity Water Filter Pitcher?
The Clear2O® Gravity filters at less than one micron filtration level.
How long does it take to fill the Gravity pitcher?
The Gravity pitcher fills in about 2-3 minutes.
Does the Gravity pitcher fit in the refrigerator door?
The Gravity pitcher space saving design fits in most refrigerator doors.
Why has the water flow slowdown in my pitcher?
The most common reason for a slowdown in water flow is because of the filter capturing particulates and contaminants reducing the flow rate.
My water taste good, does this mean it's safe to drink?
Even if the taste and odor of your water is good. It's recommended to find out whether there are other contaminants in your municipality's water that need to be filtered out. Your local water supplier’s Consumer Confidence Report (CCR) will state the levels of contaminants—such as heavy metals, pesticides, and microbes—that are present many which are tasteless.
CLEAR2O® COUNTERTOP WATER FILTRATION SYSTEM - CCT2000
What is the filtration level for Countertop System?
The Clear2O Countertop Water Filtration System has a solid carbon block filtering at one micron level.
Does the Countertop Water Filtration System require a faucet installation?
Yes, it includes a faucet adapter kit to get you started the moment you receive the product. It is not recommended for spray faucets.
Does it require tools to install?
No tools required. It is quick and easy to install.
Can you change the water flow between filter and unfiltered water?
Yes, the diverter switches between filtered and unfiltered water.
How do I remove the plastic filter housing?
Unscrew the housing to replace filter. If the filter housing is difficult to remove, this may be a result of over tightening. It is recommended to apply a small amount of silicone lubricant to the threads and tighten snugly.
How long should the Countertop Water Filtration System filter last?
The actual capacity of the filtration may vary depending on the water quality. This may be due to the volume of contaminants or sediments present in the water supply. For optimal performance, replace your filter when flow rate diminishes and/or notice a taste or odor re-occurrence.
What is the size of the Countertop Water Filtration System?
The dimensions are 12" H x 6" W x 4"D.
Will hot water damage the filter?
Yes, filter is only to be used with cold portable water.
Does the countertop water filtration system have the capability to change from filtered water to non-filtered?
Yes, diverter switches between filtered and unfiltered water.
CLEAR2O® RV & MARINE INLINE WATER FILTER - CRV2006
What makes the Clear2O RV & Marine Inline Water Filter better filtration than the competitive inline water filter?
The Clear2O RV & Marine Inline Water filters the water at the one-micron level with its proprietary formula solid carbon block. The longer the water spends in contact with the carbon the better the filtration. Many of the competitors in the market filter use granular carbon filtering at the 20-100 micron level making the water flow fast with little filtration.
Will this RV inline water filter eliminate sulfur / rotten egg smell?
Yes, the term “sulfur water” typically refers to water that has a rotten-egg odor that is caused by hydrogen sulfide. The Clear2O® RV & Marine Inline Water Filter will eliminate the sulfur odors and improve the bad taste in water.
How is the RV filter installed?
Install on an outside spigot, either at the source for your water or where the hose connects to the camper. It is recommended to use a hose protector for a secure installation. Note: Always flush the water spigot before installing filter.
Will this filter eliminate cloudy water?
Yes, it will remove cloudy water.
What kind of water filtration should I use in my RV... Inline or canister system?
Both can give you equal cleanliness in water quality.......so it depends mostly on what your needs are and the acceptable cost of each.
For new campers.... we usually recommend starting with the RV Inline Water Filter (CRV2006), and DirtGUARD™ Pre-Filter (CPF1000). This provides a two-stage filtration with the ease of use as an inline water filter. Over time, if you have the space.... you can consider a RV water canister filtration system that will give your higher flow rates and longer filter life.
What is the water flow rate?
The Clear2O RV & Marine Inline water filter has a one-micron solid carbon block filtration with a flow rate of 3.5 gpm at 50psi.
When do I need to replace the inline filter?
The filter's purpose is to block harmful contaminants and improve taste and odors. When the filter’s water flow starts to slow down or gets clogged. The filter has done its job. Much has to do with the quality of the water location. If the inline water filter is the only method of filtration a lower pressure and flow rate might happen sooner due to sediment coating the filter and replacing the filter will be sooner.
CLEAR2O RV & MARINE INLINE WATER FILTER - CRV1005
Why use a five-micron inline water filter?
The five-micron inline water filter will deliver a higher water flow delivering 50% improvement in flow rate. Recommended for areas that with high sediment in the water.
Will eliminate bad taste and odor?
Yes, the solid carbon block will eliminate bad taste and odors.
Does the filter remove water spots?
Regrettably, carbon filters and prefilters do nothing for hard water issues, the minerals causing the hard water issues pass straight through. You need an ion exchange filter to reduce hardness.......also called a water softening system. We don't make one, but perhaps a water softener that is sized for an RV would be helpful.
CLEAR2O DirtGUARD Sediment Pre-Filter - CPF1000
Why do I need a DirtGUARD™?
The purpose of the DirtGUARD Sediment Pre-Filter is to transform your RV Inline Water filter into a two-stage filtration to block sediment and help extend the life of your inline water filter.
What is the DirtGUARD micron?
The 10 micron Polyethylene filter provides a higher dirt holding capacity.
Is the DirtGUARD reusable?
Yes, it can be washed to remove dirt and be reinstalled. It is okay to also lightly scrub the outside of the filter to loosen any sediments prior to back washing. Note: Cleaning the filter does not restore the original color of the filter.
Can the DirtGUARD be used with other RV Inline Water Filter?
Yes, the DirtGUARD is versatile and can be used with most standard inline water filters in the market.
How do I use the DirtGUARD backwash adapter?
Backwashing extends filter life between changes. Attach backwash adapter to hose end and then to outlet side of DirtGUARD. It is recommended to only loosely attach to DirtGUARD to prevent difficulty in removing. Once attached, turn on water and run for 3-5 minutes to clear any loose debris.
What orientation does the DirtGUARD need to be installed?
The DirtGUARD Sediment Pre-Filter can be used upright or on it's side.
Does DirtGUARD need to be kept in a warm location during the winter?
Both RV inline and DirtGUARD filters must be kept in a warm location to avoid damage to the filter. The best way to prevent damage to your in-line filters or DIrtGUARD is to dump the water from the filters before the freezing starts. Freezing will create micro-cracks in the mechanical structure of the filter, allowing larger particles to get through the filter and reducing the effectiveness of the carbon filter.
Should I use a water pressure regulator with my DirtGUARD?
Yes, a water pressure regulator must be used at all times to avoid the risk of a water pressure spike that can damage the filter and/or your RV fittings. It is recommended to test campground water pressure before installing and monitor the pressure during product usage.
Will the DirtGUARD work with a water softener?
Adding the DirtGUARD™ Sediment Pre-Filter in front of a water softener will both protect and increase the efficiency of the softener, keeping sediments from coating the resin and making it less effective. We always recommend three stages of filtration 1) Pre-filter stage to remove sediments/particulates 2) Carbon stage to absorb chemical contaminants and 3) a lower micron stage to capture any remaining organics.
CLEAR2O® Personal Dual Water Filtration System - PWF850
Can you use the CLEAR2O Personal Dual Water Filtration to drink from an open water source?
CLEAR2O® Personal Water Filter Dual Filtration reduces bacteria and parasites, preventing waterborne disease. Easy to use and drink directly from streams and lakes, or fill up a container and enjoy clean water on the go. Eliminates bad taste and odors.
What micron does it filter?
Fiber membrane can filter to 0.1 Micron.
Does the filter have a filter window?
Yes, this will be helpful to understand when its time to backwash the filter.
Does the filter work in freezing conditions?
Once your filter freezes it's best to discard. It might crack and loses its filtering ability. Have a plan B if this happens.
What are the accessories in this product?
1 Liter collapsible durable 3-ply reusable water bottle with sport cap and carabiner included.
CLEAR2O® TankFRERSH™ Fresh Water Treatment Products
TankFRESH products enables faster, more effective cleaning and disinfection of fresh water tanks, while also offering an eco-friendly and biodegradable solution that is gentle on the environment.
Cleans and deodorizes your freshwater holding tanks, water supply lines, and fixtures.
Ideal de-winterizing your fresh water tank and lines in RV and Boats.
Do the fresh water tank require the tank to be emptied to use TankFRESH?
Only our TankFRESH Tank & System Flush (TFG3128) requires the tank to be emptied and rinsed before refilling with freshwater. The concentrated TankFRESH Shock Treatment (TFF2016) is to be used when opening for the season to remove any stronger taste/smells or throughout the season if needed. If used as directed, it is tasteless, odorless, and potable and remains in the tank water to protect it against any microbial growth. The TankFRESH Fresh Water Treatment (TFF1016) is to be used as a maintenance product once the tank is sanitized and ready for use (after first Flushing or Shocking). Just add the correct quantity each time you top off your tank. It is tasteless and odorless and it remains in the tank for use. Both protect for up to 90 days.
What is the difference between the Shock Treatment and Fresh Water Treatment?
Both the TankFRESH Shock Treatment (TFF2016) and CLEAR2O TANKFRESH Fresh Water Treatment (TFF1016) protect against biological growth in the tank. The TFF2016 TankFRESH Shock Treatment is a stronger, more concentrated version to be used if you encounter problematic water with significant odor or taste issues. The TFF1016 TankFRESH Freshwater Treatment is the normal maintenance treatment for ongoing use. Each is bleach-free and is a salt-based formula. Thus, it is odor-free and tasteless and is not harmful to drink as long as directions are followed.
For full disinfection, we suggest treating your tank with our CLEAR2O TankFRESH Water Tank & System Flush (TFG3128) treatment to ensure you start with a clean, disinfected tank. Then use the above for normal maintenance.
I Need To Drain And Refill Freshwater Tank To Use CLEAR2O® TANKFRESH™ Fresh Water Treatment (TFF1016)?
No, the TankFRESH™ Fresh Water Treatment (TFF1016) keeps your water fresh and will last up to 90 days in your tank. It is potable when used as directed and intended to remain in the tank for use. It has no significant taste or odor and is also colorless, but will keep your water fresh and helps to prevent any microbial growth in the tank. Add the appropriate amount each time you top off your tank.
How Often Should You Sanitize The Fresh Water Tank?
The CLEAR2O TankFRESH™ Water Treatment keeps the water in your tank fresh. Cleaning is easy and faster than using bleach. TankFRESH™ Tank & System FLUSH (TFF3128) is an ammonia-based formula that fully sanitizes your TANK, lines, and fixtures and needs to be dumped and flushed with freshwater once sanitizing is completed. This is normally done once per year when you start or end your season. You might need to sanitize your tank sooner if you have reason to believe that there is a problem with the quality of your water, or if the water in your tank was the subject of a boil advisory because of impurities. Not sanitizing your water tank can result in the growth of germs and other problems that could later cause bigger, more expensive problems.
One gallon will treat up to 100 gallons so use the appropriate amount for your tank size and flush completely out. Once fully flushed, refill your tank with clean water and add our TankFRESH™ freshwater treatment (TFF1016) for ongoing maintenance. It will protect your tank for 3 months and add more each time you fill your tank for ongoing protection, 1 oz treat 20 gallons.
Is it normal for there to be bubbling?
The treated water should be dumped from the tank and freshwater added to rinse the system. It is recommended to fill the tank completely and wait for a short period to allow any bubbling to diminish. Water should run clear in the sink without significant bubbling to show a complete rinse. If needed, rinse the tank a second time to flush out fully.
Are TankFRESH Products ECO-Friendly?
Yes, TankFRESH™ products are biodegradable and eco-friendly. TankFRESH™ extends the life of your RV water system, ensuring peak performance wherever the road takes you.
What should I do if I want my household water tested?
From the CDC (Center and Disease Control and Prevention) website: www.cdc.gov/healthywater/drinking/public/drinking-water-faq.html
The United States has one of the safest public water supplies in the world. However, if you are concerned about contaminants in your home’s water system, contact your state drinking water certification officer to obtain a list of certified laboratories in your state. Depending on how many contaminants you wish to test for, a water test can cost from $15 to hundreds of dollars.
If you want to view your drinking water quality reports online: From the EPA (Environmental Protection Agency) website please visit:
cfpub.epa.gov/safewater/ccr/index.cfm
CREATING / CHANGING ACCOUNT INFORMATION
How do I change my email address and my account information?
Go to clear2o.com and go to the "YOUR ACCOUNT" page.
- Log in using your email address and password required.
If you have changed your password then you will need to select "Forgot Your Password?" to reset the password which will be emailed to you directly.
- Once logged in then Click on YOUR ACCOUNT, Click Edit Your Address Book, Click On Icon to Edit account.
"Change" next to the Billing or Shipping Address to update those or they can add additional ones by using the appropriate link.
- To update the credit card on file, this is located within the Change button for the Primary Billing Address.
- To cancel auto-ships they simply press the "Stop Future Billing" button under the Auto-Ship section.
Shipping Cost
What is my shipping cost?
To calculate the shipping and handling cost visit clear2o.com. Click on the product you wish to purchase and add it to your shopping cart. You may elect to continue shopping to add other items or click on "Get Estimate". Enter you Country, City, State and Postal Code and Click again on "Get Estimate".
Warranty
What is the warranty on the Clear2O® water filtration products?
Keep a copy of the purchase receipt and/or installation receipt. This product has a 90-day Limited Warranty (which applies only in the United States and Canada) when strictly used in accordance with instructions to filter municipally treated/private well, potable tap water.
Applica Water Products, LLC. warrants the CLEAR2O products against defects that are due to faulty material or workmanship for a limited 90-day period after the original date of consumer purchase or receipt as a gift when used strictly in accordance with instructions described in the owner’s manual and/or packaging.
This warranty does not include damage to the product resulting from accident or misuse. If the product should become defective within the warranty period, we will repair it or elect to replace it free of charge. This warranty gives you specific legal rights which vary from state to state or province to province. Returns and refunds will not be accepted nor processed after 90 days from the date of purchase. No exceptions.
CLEAR2O has a 90 day-limited warranty policy, but requires the buyer to report any issues by inspecting and testing their CLEAR2O product within 7 days of delivery to ensure a quick and easy return process. All returns must be accompanied with RMA # (Return Merchandise Authorization Number). The customer must use the same email / address and be the original buyer that was provided when the order was placed with CLEAR2O at the time of the purchase. Once an order has been paid and shipped, a refund cannot be processed. The package must be delivered to the buyer who will ship it back to CLEAR2O at their expense. Once the package is received and inspected a refund will be issued. Contact the customer service department at support@clear2o.com to request RMA #. Returned product must be in their original packaging, with all included parts and manual. Any return of funds will go back to the original source of payment. If refund is issued, it can take up to 7 business days before your credit card and/or bank card reflects the funds.
Important: ALL RETURN SHIPPING IS AT THE CUSTOMER EXPENSE AND CUSTOMER IS REPONSIBLE FOR THE TRACKING AND SAFE DELIVERY OF THE RETURNED PACKAGE. ALL CLAIMS REQUIRE THE PRODUCT(S) TO BE PHYSICALLY RETURNED FOR PROPER EVALUTATION.
CLEAR2O reserves the sole right to determine if the customer meets the requirements of any warranty, return, exchange, damage, final sale and/or refund policy. All return claim correspondences be sent to the email support@clear2o.com. This way there is a traceable record that keeps all parties abreast of the claim situation and status.
For questions regarding warranty, exchange process and to receive an RMA # (RETURN MERCHANDISE AUTHORIZATION NUMBER) contact our Customer Service Assistance via e-mail at support@clear2o.com.
Our products are intended for household use only, not for commercial or industrial use.
Returns
You may return any product for a refund or exchange within 90 days of purchase if you are not completely satisfied. All items must be returned in their original condition, with the original packaging, manuals and accessories. We will not accept or refund any item that have been damaged, used or do not contain all original parts and protective seals. We will not issue any refunds on products that were damaged during installations. All used or opened packaged filters are considered "final sales" due to sanitary, health reasons. No exceptions.
Cost of return shipping is the responsibility of the customer unless shipped in error. Shipping and handling costs are not refundable.
Do I Need a Return Merchandising Authorization Number (RMA) form?
Yes, send an e-mail to support@clear2o.com with your contact information, explain in your email the situation, attached photos/video and a copy of your receipt to support@clear2O.com to request a RMA form. Please allow 5 business days for our exchange processing to be completed. Product will not be accepted without a confirmed RMA number.
Returning Product
Make sure you're returning your item(s) with the packaging in original, intact condition. Please don't return any item(s) with packaging you wouldn't want to receive yourself.
- Returned items must be enclosed in their original packaging and owner's manual. This includes all boxes, plastic containers, plastic bags, and equivalent protective packaging.
- Items sold in vacuum sealed packaging cannot be returned if they are opened. If non-resalable packaging is not intact, the item is no longer in "new condition".
- Original packaging that has been torn open or damaged cannot be accepted. These items are no longer in new condition.
- Original packaging also includes all labels, instruction manuals, stickers, etc.
- Please pack your returns securely enough to prevent damage in transit.
- Include instructed information in your return.