How often should I replace my filter?

For best results, the filter should be replaced after 50 gallons of consumed water. Some older models have a filter indicator that turns red after 40 gallons of water consumption; however, the filters are now designed to filter 50 gallons of water.

Which filter model do I buy for my Clear2O® pitcher?

All pitcher models use the same Clear2O® filters.

Where can I purchase filters?

Filters can be purchased at the following retail outlets: Wal-Mart, Target (mid-February), Longs Drugs, and Rite Aid. Filters are also available on this website or you can call 1-800-738-0245 to order them by phone.

How many filters come with my Clear2O® pitcher?

The Clear2O® pitcher comes with one filter already installed at the factory.

What is the intelligent-filter indicator?

The intelligent-filter indicator measures the amount of water used, so you'll always know when it's time for a replacement water filter.

How does the green/yellow/red intelligent-filter indicator work?

Each filter is good for 50 gallons of water consumption. The filter indicator will stay green for 40 gallons of water, then it changes to yellow for 10 more gallons of water. When it turns red, it’s time to replace the filter. The filter indicator turns back to green each time a filter is locked into the pitcher, so don’t unlock the filter unnecessarily because this will reset the filter meter.

Can the pitcher filter untreated water?

You should never use anything other than municipally treated or private well potable water with the Clear2O®® water filtration system for clean, safe drinking water.

Does the pitcher remove fluoride?

No.

What contaminants does the pitcher filter reduce?

The Clear2O® water filtration system reduces these contaminants.

Do I have to use the aerator sink attachments provided with the Clear2O® pitcher?

Yes, please visit our troubleshooting guide for additional installation directions.

Do I need to clean the unit after replacing the filter?

You should fill and discard the first 3 pitchers of water to flush the filter and purge the air.

What is the minimum/maximum temperature of the water that I can use with the pitcher?

There is no minimum water temperature, the maximum water temperature that should be used with the Clear2O® pitcher is 85º F (29º C).

What is the warranty on the Clear2O® water filtration system?

The Clear2O® water filtration system is covered by a 90-day warranty against manufacturer defects. It is also backed by the Good Housekeeping seal.

Is the pitcher dishwasher-safe?

No. The water filtration system including the pitcher, lid, and filter reservoir should be cleaned periodically by hand. For best results cleaning the pitcher lid, dilute a teaspoon of vinegar in a cup of water. Soak a soft sponge in the vinegar solution and wipe clean.

Can I refrigerate the pitcher?

Yes.

What is the filter made out of?

The filter is made from a solid block of carbon.

How many glasses of water does the pitcher hold?

The Clear2O® pitcher holds 9, 8-oz. glasses of clean drinking water.

I have a question that has not been addressed here.

For directions on specific issues not addressed here, please visit our troubleshooting page or call 1-800-231-9786.