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Customer Care
Privacy Policy
Applica Consumer Products, Inc. and its affiliates ("Applica", "we" or "us") respect your right to privacy. We do not currently trade, sell or rent personal information collected about you to third parties. Please read the Privacy Policy outlined below that explains how Applica will and will not use the information you provide. By using or accessing this website, you signify your acknowledgment and assent to the Privacy Policy. If you do not agree to this policy, please do not use this website. Please note that we can revise this policy at any time by updating this posting, and your use after such change signifies your acceptance of the changed terms.
What information does Applica collect and how do we use this information?
We may request personal information from you for processing orders and shipping products, conducting contests or sweepstakes, and for product registration. This may include your name, address, e-mail address, telephone number, etc., as well as information related to customer satisfaction surveys, customer purchasing habits or other purchasing information. Our web-sites allow you to contact us directly with questions or comments regarding our products, services, web-sites, or to register products. The process requires you to give certain personal information so that you may complete the warranty registration. We also maintain data files to ensure that we quickly resolve customer comments or questions and implement improvements based on those comments. We may conduct sweepstakes or other contests on our web-site, which require personal information to be provided to qualify for participation in the promotion or contest. This information is used primarily as a means to notify the winners.
In an effort to continually improve our products and services, we may use personal information to conduct market research and on-line surveys. This may involve contacting recent and/or past web-site visitors who have provided personal information to Applica. Our web servers may automatically monitor the number of visitors, the average time spent on the site, the popularity of our web-sites, and any programming errors or failures on any of our web-sites in order to determine the effectiveness of the Applica web-site and to make improvements to the website.
Does Applica share your information with other third parties?
Applica does not currently share your e-mail address or personal information with any other parties without your prior consent; however, we may share personal information with our business partners in order to facilitate the process of servicing your products, to help you exchange your products, and to better serve you. Applica may share aggregate data about our sales, customers, traffic patterns, and other related site information with respectable third parties. None of this data is related to any individual's name without their consent.
Does Applica use cookies?
Applica uses "cookies" on this website because they help us in many ways to make your visit to our website more enjoyable and meaningful to you. Cookies are text information files that your web browser places on your computer when you visit a website. Applica may use such "cookie" technology to obtain information from you as an online visitor. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent. Applica may also use so-called "web-beacons" to access the information contained in its cookies within the network of the Applica websites. Please refer to our Security statement in our
Does Applica have any special privacy policies with respect to children?
Applica encourages parents and guardians to monitor and participate in their children's online activities. No information should be submitted to this site by users under 13 years of age, and users under 13 years old are not allowed to register for newsletters, clubs or activities. Users under 18 years of age are not allowed to make purchases or participate in contests. Where appropriate, Applica may ask you to indicate your age to verify compliance with these policies. Applica does not knowingly collect information from our guests under 13 years of age or provide any personally identifying information from such guests to any third party for any reason whatsoever. We do not allow guests known to be under 13 years of age to receive direct marketing communications from Applica or from third parties.
How do I stop Applica from contacting me via e-mail in the future?
We do wish to provide our customers with information on new products or tips for use in the home or kitchen. We have placed a box on the bottom of our order form where you can check "No" if you do not wish to receive any product information from Applica. If you have previously given your personal information to us and no longer want to be contacted by Applica via e-mail, please contact our Consumer Affairs Group and state that you want to be deleted from our mailing lists. e-mail: applicaconsumeraffairs@fox-international.com Phone: 1-800-231-9786.
What is the policy regarding Applica's ownership of information?
All opinions, ideas, suggestions, and other feedback submitted to our web-sites may be used by Applica without any restriction and free of charge, and nothing contained in this policy shall limit or otherwise affect this. There may be instances where we request or permit the submission of your opinions/ideas. In such instances you will be required to agree to the terms of an Applica prepared agreement related to the provision of such information prior to its submission.
What about Applica's links to other sites?
We have and may add links to third party sites. Because such linked sites are not under the control of Applica, we are not responsible for the accuracy or reliability of any information, data, opinions, advice or statements contained on any such linked sites. Access to any other Internet site linked to this website is at your own risk. Applica has not reviewed all of the sites linked to the website. Applica provides these links merely as a convenience and the inclusion of such links does not imply an endorsement by Applica of such third party sites or any goods or services offered by such third parties.
Will this Privacy Policy change?
Applica may change this policy from time to time to better serve you, so please review this policy periodically. How do I contact Applica regarding this policy statement? If you have any questions or comments on this policy statement please notify APPLICA CONSUMER PRODUCTS, INC. by email at applicaconsumeraffairs@fox-international.com or via phone at 1-800-231-9786.
Products and Shipping
Contact Us
For questions, problems or comments about our products: Email: applicaconsumeraffairs@fox-international.com Or Phone: 1-800-231-9786 For questions, problems or comments about replacement parts: Email: applicaparts@fox-international.com
Sales Tax
Applica Consumer Products, Inc. is required by law to collect sales tax in the states in which we have office locations. They are as follows; Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Texas and Wisconsin. Any applicable tax on your order is automatically calculated at checkout time.
Security
Safety - Applica Consumer Products, Inc. uses Secure Sockets Layer (SSL) technology to ensure your safety. It encrypts your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the internet.
Credit Card Liability
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the event of unauthorized use of your credit card you must notify your credit card provider in accordance with its reporting rules and procedures.
Cookies
The Applica Consumer Products, Inc. web site uses "Cookie" technology to collect "Shopping Cart" product information. This information is only stored during the actual shopping session. Applica Consumer Products, Inc. stores all personal information in a secure database. Applica Consumer Products, Inc. also uses temporary Cookies to store "session" information while you are shopping online. This information enables you to go back and forth between web pages without losing the information you have already entered. This simple convenience means you only have to enter information once, and it can be used on multiple pages, such as adding items to your shopping basket. This temporary information is always removed from memory as soon as you leave our Web site.
Personal Information
Applica Consumer Products, Inc will not sell, release or share any information gathered on its site with any third parties, such as advertisers and mailing list companies, without your permission. Your personal information is completely confidential. To process an order, Applica Consumer Products, Inc. uses the required information needed to complete the transaction and ship the product. We reserve the right to change any part of this policy at any time. At that time, an updated policy will replace the information you are viewing now. Notification of changes will appear in our "What's New" section, giving you the chance to opt out if you so desire.
Shipping
Most shipments will be delivered to our customers living in the continental US within seven days or less and to our customers in Alaska and Hawaii within 14 days or less upon receipt of order.
Please note that, unfortunately, we cannot ship to Post Office (PO) boxes at this time.
Orders outside the U.S. - Applica Consumer Products, Inc. currently ships to all of the United States except U.S. territories. We do not ship internationally at this time.
Returns
You can return any product for a full refund or exchange within 30 days of purchase if you are not completely satisfied. All items must be returned in their original condition, with the original packaging, manuals and accessories.
Please contact our Consumer Assistance Group prior to returning a product either by calling 1-800-231-9786 or via e-mail at applicaconsumeraffairs@fox-international.com.
Cost of return shipping is the responsibility of the customer unless the item was damaged in delivery or shipped in error.
Warranties
Applica Consumer Products, Inc. warrants the Clear2O™ water filtration pitcher and replacement filters against defects that are due to faulty material or workmanship for a ninety day period after the original date of consumer purchase or receipt as a gift. This warranty does not include damage to the product resulting from accident or misuse. If the product should become defective within the warranty period, we will repair it or elect to replace it free of charge. This warranty gives you specific legal rights which vary from state to state or province to province. Answers to any questions regarding warranty or service locations may be obtained by calling Consumer Assistance and Information toll free: 1-800-231-9786 or via e-mail at applicaconsumeraffairs@fox-international.com.
Our products are intended for household use only, not for commercial or industrial use.
